How Support at Home pays for care
The new system from 1 November 2025, in plain English: classifications, contributions, and what we charge.
Getting assessed
Everything starts with My Aged Care (1800 200 422) and an assessment. You're given a classification with a quarterly budget for ongoing services, and possibly short-term pathways for restorative care or end-of-life care.
Your contribution
Under Support at Home, clinical care is fully funded. For independence and everyday-living services you pay a contribution that depends on your means and pension status, and it's shown on every statement. We'll tell you the contribution for each service before it starts.
What we charge
At or below the government price caps for every service. No exit fees, no package-management fees hidden in the rate. Care management is charged transparently as a percentage of your budget, as the rules set out.
Changing providers
You can move your budget to us — or from us — at any time. We'll handle the handover.
Estimate your quarterly budget and contribution
Illustrative only. Real figures come from your My Aged Care classification and means assessment.
Your indicative quarterly contribution$0
Let's meet — at your kitchen table.
We'll come to you, explain Support at Home over a cup of tea, and help with My Aged Care if you haven't started.