Getting started
Four steps from first call to first day
Usually one to two weeks.
Talk to us
A 20-minute call with you or your family about what's changed and what you want to keep doing.
Assessment & plan
If you're not yet assessed we help with My Aged Care. Then a care plan written in your words, with a named care partner.
Meet your team
Small, consistent team. You meet them before the first visit and can ask for a change any time.
Start and review
First visit within a week. Reviews at four weeks and every quarter, or whenever something changes.
What we'll ask for
- Your My Aged Care assessment letter or classification, if you have one
- GP details and current medications
- Who you'd like us to keep informed (family, enduring guardian)
- Preferences: times, gender of worker, language, routines that matter
Let's meet — at your kitchen table.
We'll come to you, explain Support at Home over a cup of tea, and help with My Aged Care if you haven't started.